Shipping Policy

1. Shipping at a Glance

The following summary provides the key shipping information for orders placed through Velanapparel. Customers can use these details to understand the standard cost, processing schedule, and estimated delivery period before and after placing an order.

2. Shipping Rates

Velanapparel keeps standard shipping simple with a $6.99 flat-rate shipping fee. The applicable shipping charge is presented during the checkout process so customers can review the order total before completing the purchase.

A flat-rate structure provides a predictable shipping cost regardless of the number of eligible items included in an order, subject to the shipping options and conditions displayed at checkout.

Shipping charges are separate from the merchandise price unless otherwise stated at checkout. Before an order is submitted, customers should review the order summary to confirm the product total, shipping charge, and final amount due.

3. Order Cut-Off Time

Velanapparel's standard order cut-off time is 5:00 PM EST, Monday through Friday. The cut-off time determines when an order enters the normal business-day processing schedule.

The 5:00 PM EST cut-off is a processing guideline and should not be interpreted as a guaranteed carrier pickup time or guaranteed delivery date.

4. Order Processing and Handling

Our standard handling time is 1 business day. During this period, our fulfillment process includes reviewing the order, confirming the applicable details, preparing the merchandise, packaging the items, and arranging the shipment for carrier collection.

Handling time and transit time are separate parts of the delivery process. Handling begins after the order is successfully submitted and enters our fulfillment workflow. Transit begins after the package has been handed to the shipping carrier.

In normal circumstances, customers should therefore consider both stages when estimating when an order may arrive.

5. Delivery Services & Tracking

Velanapparel uses established shipping carriers to deliver customer orders. Depending on the order and delivery destination, shipments may be transported by USPS, UPS, or FedEx.

When tracking information becomes available, customers can use the tracking number associated with their shipment to monitor the package's progress. Tracking updates are controlled by the carrier and may not appear immediately after a shipping label is created.

A tracking number may initially display limited information until the carrier receives and scans the package. This is normal and does not necessarily indicate that the shipment is delayed or lost.

6. Estimated Delivery Timeline

Standard carrier transit time is estimated at 2–6 business days after the order has completed the handling stage and entered transit.

These delivery periods are estimates rather than guaranteed arrival dates. Actual delivery may vary based on destination, carrier operations, seasonal volume, weather, transportation conditions, and other factors affecting the shipping network.

7. Business Days, Weekends, and Holidays

Shipping estimates are based on business days. Our regular order processing schedule operates Monday through Friday, with a standard cut-off time of 5:00 PM EST.

Saturday and Sunday are not normally counted as handling days. Carrier operating schedules may also vary on holidays or during periods of unusually high shipment volume.

If an order is placed during a weekend or after the daily cut-off time, the beginning of the handling period may move to the next available business day. This should be considered when calculating the expected delivery window.

8. Shipping Address Information

Customers are responsible for providing complete and accurate shipping information when placing an order. This includes the recipient name, street address, apartment or unit number where applicable, city, state, ZIP code, and any other information necessary for successful delivery.

Before completing checkout, please carefully review the shipping address displayed in your order information. An incorrect or incomplete address can result in delivery delays, unsuccessful delivery attempts, or a package being returned to the sender.

Once an order has been transferred to a carrier, our ability to change delivery information may be limited. In certain circumstances, the customer may need to work directly with the carrier using the available delivery-management options.

9. Tracking Updates and Shipment Delays

Carrier tracking systems do not necessarily update continuously. A shipment may move between facilities without a new tracking event being displayed immediately.

If the tracking information appears unchanged for a short period, we recommend allowing additional time for the next carrier scan. Tracking activity can resume after a shipment reaches another processing facility or delivery location.

Delays can occur because of severe weather, transportation interruptions, carrier congestion, peak-season volume, operational changes, incorrect address information, or other circumstances outside Velanapparel's direct control.

10. Missing or Undelivered Packages

If tracking indicates that a package has been delivered but you cannot locate it, first check the delivery area around your property and any locations where the carrier may have safely placed the package.

Customers may also wish to check with household members, building management, neighbors, or other individuals who may have accepted the package on their behalf.

If the package remains unavailable, contact Velanapparel with your order number and tracking information. We will review the available shipment details and provide appropriate assistance based on the circumstances.

11. Damaged Packages

We take reasonable care when preparing merchandise for shipment. However, packages may occasionally experience damage while moving through the carrier network.

If your package arrives with visible external damage, please inspect the merchandise as soon as possible. If an item appears damaged, contact our support team and provide the order details together with a description of the issue.

Photographs of the shipping package and affected merchandise may be requested when necessary to help us understand and evaluate the reported issue. Customers should retain the original packaging until the matter has been reviewed.

12. Multiple-Item Orders

Orders containing multiple products may be processed and packaged together. However, depending on inventory availability and fulfillment circumstances, an order may occasionally be divided into more than one shipment.

When multiple packages are sent, each package may have its own tracking information and delivery progress. Separate shipments can arrive at different times even when they were purchased in the same order.

Customers should review all available tracking information before reporting an item as missing from an order.

13. Carrier Delivery Attempts

After an order has been transferred to USPS, UPS, or FedEx, the carrier manages the delivery process according to its own operational procedures. Depending on the destination and circumstances, a carrier may make additional delivery attempts or provide alternative instructions.

If a delivery attempt is unsuccessful, customers should review the latest tracking information for instructions provided by the carrier. Available options may include another delivery attempt or package pickup, depending on the carrier and destination.

Velanapparel does not control individual carrier routes, driver schedules, delivery attempts, or carrier-specific procedures after a package enters the carrier's network.

14. Undeliverable or Returned Shipments

A package may be returned when the carrier is unable to complete delivery. Possible reasons may include an incomplete address, incorrect address, insufficient address information, unsuccessful delivery attempts, or another carrier-designated delivery issue.

If a shipment is returned to Velanapparel, please contact our support team with your order information. We will review the available details and determine the appropriate next step based on the specific circumstances.

To reduce the likelihood of an undeliverable shipment, customers should confirm their complete delivery information before submitting an order.

15. Changes to an Order After Purchase

If you need to correct shipping information or make another order-related request after completing checkout, contact Velanapparel as soon as possible.

We can review whether the requested change is possible based on the current order status. Requests received before fulfillment may have more flexibility than requests received after the package has been shipped.

Once the package has entered the carrier network, changes to delivery information may no longer be available through our fulfillment process.

16. Delivery Estimates and Unforeseen Circumstances

Velanapparel provides estimated handling and transit periods to give customers a reasonable expectation of when an order may arrive. These estimates are not promises of a specific delivery date.

Circumstances outside our reasonable control may affect shipment transportation. These can include severe weather, natural events, transportation interruptions, carrier network congestion, unusually high seasonal volume, operational disruptions, or other logistical conditions.

When a shipment is affected by circumstances of this nature, we will make reasonable efforts to provide assistance based on the information available to us.

17. Order and Shipping Information

Customers should keep their order confirmation and shipping notification for reference. These communications may contain important information regarding the purchased items, shipping address, order number, and tracking details when available.

If you believe your order has shipped but have not received the expected shipment information, please contact our support team. We can review the order information available to us and assist with the next steps.

18. Shipping Service Summary

20. Contact Us About Shipping

If you have questions about shipping costs, order processing, tracking, delivery status, address information, or another shipping-related matter, our customer support team is available to assist you.

When contacting us regarding a shipment, please provide your order number and tracking number when available. This information helps us locate the relevant order and review the shipment details more efficiently.