Cancel/Change Order

1. Overview of Order Changes

Once an order has been submitted, our fulfillment process may begin promptly. Depending on the current status of the order, we may be able to make certain changes or cancel the order before it reaches fulfillment or shipment.

We cannot guarantee that every cancellation or modification request can be completed. The ability to make a change depends primarily on whether the order has already entered processing, been packed, or been transferred to a shipping carrier.

2. When to Request a Cancellation

If you no longer want an order, contact Velanapparel as soon as possible after placing it. Early communication gives our team the best opportunity to review the request before fulfillment progresses.

Cancellation requests are not automatically approved simply because they are submitted. We must first determine whether the order can still be stopped within our fulfillment process.

3. How to Request an Order Cancellation

To request a cancellation, contact our customer support team using the email address provided below. Include enough information for us to identify your order quickly.

When contacting us, please provide:

• Your full name.
• Order number.
• Email address used when placing the order.
• A clear statement that you want to cancel the order.
• Any additional information that may help us locate the order.

Providing accurate order information helps reduce processing time and allows our team to determine whether the order can still be canceled.

4. Changing an Order

If you need to correct or modify an order, contact us promptly. Depending on the order status, we may be able to assist with certain changes before fulfillment begins.

Possible requests may include:

• Correcting an incomplete or incorrect shipping address.
• Changing an item before the order enters fulfillment.
• Adjusting a product quantity before processing is completed.
• Removing an item from an order before shipment.
• Requesting cancellation of the entire order.

Product substitutions, size changes, color changes, or other modifications are not guaranteed. If the requested change cannot be completed, we will explain the available options based on the order status.

5. Address Changes

Shipping address corrections are particularly time-sensitive. If you discover that your shipping address is incorrect, contact us immediately with the complete and corrected address.

We will make reasonable efforts to update the address before the order is processed or shipped. Once a package has been transferred to USPS, UPS, or FedEx, we may no longer be able to change the destination directly.

Customers are responsible for providing a complete and accurate shipping address at checkout. Velanapparel is not responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer.

6. Orders Already in Fulfillment

Our fulfillment process may begin shortly after an order is received. Once picking, packing, labeling, or other preparation activities have started, making changes becomes more difficult.

If an order has already reached this stage, we may be unable to cancel or modify it. Where appropriate, you may instead use the return process after delivery.

7. Orders That Have Already Shipped

Once an order has been shipped, it generally cannot be canceled or modified through this policy. The package has entered the delivery process and may already be moving through the carrier network.

If you no longer want the merchandise after it arrives, you may review our Return & Refund Policy to determine whether the order qualifies for a return.

Eligible returns may generally be requested within 60 days from the delivery date, subject to the conditions and procedures described in the applicable Return & Refund Policy.

8. Cancellation Confirmation

A cancellation request should not be considered complete until Velanapparel confirms that the order has been successfully canceled.

If the order has already progressed beyond the point where cancellation is possible, we will inform you when reasonably practicable and explain whether another option may be available.

9. Refunds for Approved Cancellations

When a cancellation is successfully approved and payment has already been captured, the eligible amount will be processed for refund through the applicable payment method.

Refund processing may require time after the cancellation has been confirmed. The actual time for funds to appear in your account may also depend on the payment provider or financial institution.

10. No Fee for Approved Cancellations

Velanapparel does not charge a restocking fee for eligible returns. For approved cancellations where an order has not entered a stage requiring fulfillment-related handling, we do not intentionally impose a separate cancellation penalty.

Any unavoidable third-party transaction, payment, or other charges that are outside Velanapparel's control will be handled according to the applicable provider's terms and the circumstances of the transaction.

11. Partial Order Changes

If you want to remove or modify only part of an order, contact us as quickly as possible. Partial changes may be possible when the order has not yet been processed.

If some items have already been prepared or shipped while other items remain unprocessed, we will review the order status and explain what can reasonably be changed. Availability may also affect whether an item can be substituted or added.

12. Adding Products to an Existing Order

Requests to add additional products to an existing order may not always be possible. Orders are processed according to the information submitted during checkout, and a separate order may be required if the original order has already entered fulfillment.

If you would like to purchase additional products after submitting an order, contacting customer support promptly may help us determine whether the orders can be handled separately or whether another solution is available.

13. Duplicate Orders

If you accidentally place the same order more than once, contact Velanapparel immediately. Include the order numbers associated with the duplicate purchases so our team can review them.

If one of the duplicate orders can still be canceled before fulfillment, we will make reasonable efforts to process the requested cancellation. Orders that have already shipped may need to be addressed under the applicable return policy.

14. Failed or Pending Payments

An order may not proceed normally when a payment is declined, remains pending, or requires additional authorization. Customers should not repeatedly submit the same order if they are uncertain whether a previous transaction was completed.

If you believe you may have placed a duplicate order because of a payment or checkout issue, contact our support team with the relevant order information so we can review the situation.

15. Cancellation Due to Product Availability

In some circumstances, Velanapparel may be unable to fulfill an order because a product becomes unavailable or an unexpected inventory issue occurs. If this happens, we may contact you regarding the affected order.

When an order or item is canceled by Velanapparel after payment has been received, any eligible amount due to the customer will be handled through the applicable refund process.

16. Incorrect Product or Order Fulfillment Issue

If you receive an item that differs from what you ordered, please contact our support team promptly and provide your order number together with a description of the issue.

Depending on the circumstances, we may request additional information to verify the issue and determine the appropriate resolution. Customers should not return an item before receiving applicable return instructions.

17. Returns After Shipment

When cancellation is no longer possible because an order has shipped, customers may still have return options depending on the merchandise and the conditions described in our Return & Refund Policy.

Eligible returns may generally be requested within 60 days from delivery. Approved refunds are processed within 12 days after the returned merchandise has been received and reviewed, where applicable.

18. Customer Responsibility

Customers are responsible for reviewing order information before completing checkout. This includes verifying product selection, quantities, shipping details, contact information, and other information submitted with the order.

Customers should also review order confirmations promptly after purchase and contact Velanapparel immediately if an error is discovered.

• Check your shipping address carefully before placing an order.
• Review product selections and quantities before payment.
• Monitor order-related emails after completing checkout.
• Report mistakes as soon as they are discovered.
• Keep your order number available when contacting support.

19. Processing and Delivery Timeframes

Velanapparel generally prepares orders within 1 business day. Orders submitted before the 5:00 PM EST Monday–Friday cut-off may enter the fulfillment process according to our normal operating schedule.

Standard transit time is generally 2–6 business days after shipment. Delivery may be handled by USPS, UPS, or FedEx. Because orders may move quickly from submission to fulfillment, cancellation requests should be submitted as early as possible.

20. Communication About Order Requests

When you contact our support team about a cancellation or change, we will review the order status and respond based on the information available at that time.

Response times may vary depending on support volume, weekends, holidays, and the complexity of the request. Contacting us does not automatically stop fulfillment, so customers should wait for confirmation before assuming that an order has been canceled.

21. Policy Limitations

This policy describes the general process used by Velanapparel for cancellation and order modification requests. Certain circumstances may require an alternative solution based on order status, payment status, product availability, shipping activity, or other relevant factors.

Nothing in this policy is intended to remove or restrict any consumer rights or legal protections that cannot be excluded under applicable law.

22. Contact Us

If you need to cancel an order, correct order information, request an address change, or ask whether an order can still be modified, please contact Velanapparel as soon as possible.

23. Our Commitment to Order Support

Velanapparel aims to provide a clear and practical process for customers who need to make changes after placing an order. While fulfillment timing can limit what we are able to modify, our support team will make reasonable efforts to review each request and provide the most appropriate available option.

For the fastest assistance, please contact us immediately after discovering an error or deciding that you no longer wish to proceed with an order. The sooner we receive your request, the greater the opportunity to address it before fulfillment or shipment.