Contact Us
Last updated: September 2026
We are here to help with questions about your order, products, payment, shipping, returns, refunds, or any other aspect of your experience with Velanapparel.
Whether you need help before placing an order or assistance after your purchase, our customer support team aims to provide clear and useful information so you can move forward with confidence.
Get In Touch
We're Here to Help
Contact our support team whenever you need assistance with your Velanapparel order or have a question about our store.
N Stonington, CT 06359-1633,
United States
Send A Message
How Can We Help?
Complete the form below and provide as much relevant information as possible. For order-related questions, including your order number can help us identify your purchase more efficiently.
Support Information
Before You Contact Us
Having the right order information available can help our team understand your request more efficiently. For questions concerning an existing purchase, we recommend including your order number, the email address used during checkout, and a clear description of the issue.
| Question Type | Helpful Information to Include |
|---|---|
| Order Question | Order number, customer name, and a description of the question. |
| Shipping & Delivery | Order number, tracking number if available, and current delivery details. |
| Return & Refund | Order number, product information, and reason for the return or refund request. |
| Payment | Order number and general transaction information. Do not send your PayPal password or security codes. |
| Damaged or Incorrect Item | Order number, description of the issue, and photographs when requested. |
| Cancel / Change Order | Order number and the exact change or cancellation you are requesting. |
Common Questions
Need Help With Something Specific?
Many common questions can be answered through our store policies. The following areas may help you find the information you need.
Shipping
Standard shipping is available at a $6.99 flat rate. Handling is generally completed within 1 business day, followed by an estimated 2–6 business-day transit period.
Returns
Eligible returns may generally be requested within 60 days from delivery. Approved refunds are generally processed within 12 days, with no restocking fee.
Payment
Velanapparel currently accepts PayPal as the available payment method for online purchases.
For faster assistance: Please include your order number whenever your question relates to a purchase. Do not include your PayPal password, security code, or other confidential payment credentials in your message.
Velanapparel Store Information
| Information | Details |
|---|---|
| Store Name | Velanapparel |
| Products | Bags, Bottoms, Tops |
| Payment Method | PayPal |
| Standard Shipping | $6.99 flat rate |
| Handling Time | 1 business day |
| Transit Time | 2–6 business days |
| Shipping Carriers | USPS / UPS / FedEx |
| Return Window | 60 days for eligible returns |
| Refund Processing | Within 12 days for approved eligible refunds |
| Restocking Fee | No fee for approved eligible returns |
| Support Hours | 8:00 AM – 7:00 PM (EST), Monday – Saturday |
We'd Be Happy to Hear From You
Whether you have a question before placing an order or need assistance with an existing purchase, Velanapparel is committed to providing a clear and helpful customer support experience.
Our team can assist with general product questions, order information, shipping and tracking, payment questions, cancellation or change requests, returns, and refund-related concerns.
For the most efficient assistance, please provide your order number whenever possible and describe the issue clearly. We will review the information available and respond with the appropriate guidance.
Contact Velanapparel at support@velanapparel.com during our regular support hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday.