Return & Refund Policy
Last updated: September 2026
At Velanapparel, we want customers to feel confident when shopping for Bags, Bottoms, and Tops through our store. If an item does not meet your expectations, our return process provides a clear period for requesting a return and a straightforward approach to refund processing.
Eligible purchases may be returned within 60 days of the delivery date. Once an approved return has been received and reviewed, eligible refunds are generally processed within 12 days. We do not charge a restocking fee for approved returns.
1. Return & Refund Overview
Our return policy is designed to make the process easy to understand before you make a purchase. Customers have up to 60 days from the date their order is delivered to request a return, provided that the item meets the applicable return conditions described below.
Once a return has been authorized and the merchandise has been received, our team will review the returned item. If the return meets the applicable requirements, the eligible refund will be processed within 12 days.
2. Return Eligibility
To qualify for a return, the request must be submitted within 60 days from the date the order was delivered. The returned merchandise should be in a condition that allows it to be reasonably inspected and resold.
We recommend keeping items in their original condition until you have decided whether you would like to keep them. Items should be returned with any original packaging, tags, labels, or other components that were included with the merchandise when reasonably available.
Returned merchandise may be reviewed to determine whether it satisfies the applicable return requirements. This review helps ensure that returned products correspond to the original order and have not been excessively used, altered, or damaged after delivery.
| Return Requirement | General Condition |
|---|---|
| Return Period | Return request must be submitted within 60 days of delivery. |
| Product Condition | Item should be in its original or reasonably unused condition. |
| Tags & Labels | Original tags and labels should remain attached when applicable. |
| Packaging | Original packaging should be included when reasonably available. |
| Restocking Fee | No restocking fee is charged for approved returns. |
3. Items That May Not Qualify for Return
Certain merchandise may not qualify for a return if it has been used, altered, damaged after delivery, or otherwise changed in a way that prevents reasonable resale.
Examples of conditions that may affect eligibility include:
- Items showing significant signs of wear or use.
- Items that have been washed, altered, repaired, or modified.
- Merchandise returned with substantial damage caused after delivery.
- Products missing essential components included with the original order.
- Items returned after the applicable 60-day return period.
- Products that cannot reasonably be identified as belonging to the original order.
If an item does not meet the return requirements, we may contact the customer to explain the issue and determine the appropriate next step.
4. How to Request a Return
Customers should contact Velanapparel before sending a product back. Starting the return process with our support team helps ensure that the request can be properly associated with the original order.
5. Return Request Information
To help us process a return request efficiently, customers should provide enough information for us to identify the purchase and understand the reason for the request.
| Information | Purpose |
|---|---|
| Order Number | Helps identify the original purchase. |
| Customer Name | Helps match the request with the order information. |
| Product Information | Identifies the item or items being returned. |
| Reason for Return | Helps our team understand and evaluate the request. |
| Photos When Requested | May help document damage or a product-related issue. |
6. Return Shipping
Customers should contact our support team before sending a return so that the appropriate return instructions can be provided.
Return transportation arrangements may depend on the reason for the return and the circumstances of the order. Customers should not send merchandise to an address that has not been confirmed by Velanapparel as a return destination.
We recommend using a shipping service that provides tracking when sending a return. Customers should retain the return shipment receipt and tracking information until the return has been received and the refund process has been completed.
7. Return Inspection
Once a returned item reaches us, it may be inspected to confirm that it corresponds with the approved return request and meets the applicable return conditions.
The inspection may include reviewing the product's condition, identifying signs of use or alteration, confirming the merchandise against the original order, and checking the available components or packaging.
If the returned product meets the applicable requirements, the refund process will proceed. If there is an issue with the returned merchandise, our support team may contact the customer for additional information.
8. Refund Processing
Approved refunds are generally processed within 12 days after the returned merchandise has been received and the return has been reviewed.
The refund is normally issued through the original payment method used for the purchase, subject to the capabilities and processing procedures of the applicable payment provider.
| Refund Stage | Estimated Timing | Details |
|---|---|---|
| Return Received | After carrier delivery | The returned merchandise enters the review process. |
| Return Review | Following receipt | The item is checked against the applicable return conditions. |
| Refund Processing | Within 12 days | Eligible refunds are processed after the return is approved. |
| Payment Provider Posting | May vary | The time for the refund to appear may depend on the payment provider and financial institution. |
9. No Restocking Fee
Velanapparel does not charge a restocking fee for approved returns that satisfy the applicable return requirements.
This means that an eligible approved return will not be reduced by a separate merchandise restocking charge. Refund amounts may still be affected by other applicable circumstances associated with the order or return, as explained by our support team when relevant.
No Restocking Fee: Velanapparel does not apply a restocking fee to approved eligible returns.
10. Refund Amount
The refund amount for an approved return is based on the eligible amount associated with the returned merchandise and the circumstances of the approved return.
Customers should review their order information and any return instructions provided by our support team. If a return involves multiple products, the refund may be calculated based on the specific items that were approved and successfully returned.
The absence of a restocking fee means that Velanapparel does not deduct a separate restocking charge from an approved eligible refund.
11. Refund Timing After Processing
Velanapparel generally processes an approved refund within 12 days after the returned merchandise has been received and reviewed.
Once the refund has been submitted, the time required for the funds to appear in the customer's account may vary according to the original payment provider, financial institution, or account processing schedule.
If the refund has been confirmed as processed but does not appear within the expected timeframe, customers should first check the original payment account and then contact their payment provider if necessary. Our support team can also assist with confirming the available refund status.
12. Damaged or Incorrect Items
If you receive an item that appears damaged, defective, incorrect, or materially different from what you ordered, please contact Velanapparel as soon as possible.
Please include your order number and a clear description of the issue. When appropriate, our support team may request photographs showing the merchandise and packaging so that the issue can be reviewed.
Important: Please do not discard damaged merchandise or original packaging before contacting us if the issue may require further review.
Once the reported issue has been reviewed, our support team will provide the appropriate instructions based on the circumstances of the order.
13. Exchanges
If you would like a different size, color, style, or another product instead of receiving a refund, please contact our support team to discuss the available options.
Product availability can change over time, so an exchange cannot necessarily be guaranteed for every item. Where an exchange is not available, customers may be directed to follow the applicable return and refund process.
14. Returns After the 60-Day Period
Return requests should be submitted within 60 days from the delivery date. Requests submitted after this period may not qualify under our standard return policy.
For this reason, customers who believe they need to return an item should contact our support team as soon as possible rather than waiting until the end of the return period.
15. Returned Merchandise Packaging
Customers should package returned merchandise securely to help protect it during transportation. Whenever reasonably possible, use suitable packaging that prevents the item from being exposed to unnecessary damage during transit.
Original product packaging should be included when it is still available. The package should also be clearly prepared according to the return instructions supplied by Velanapparel.
16. Return Tracking
When sending a return, customers are encouraged to select a shipping service that provides tracking information. Retaining the tracking number provides a useful record showing the movement of the returned package.
Customers should keep their return shipment receipt until the return has been received and the refund process has been completed.
If a return appears to be delayed during transportation, the carrier's tracking information should be reviewed first. Our support team can assist with order-related questions once sufficient shipment information is available.
17. Return and Refund Summary
| Policy Detail | Velanapparel Standard |
|---|---|
| Return Window | 60 days from the delivery date |
| Refund Processing | Within 12 days after approved return review |
| Restocking Fee | No fee |
| Return Request | Contact support before sending merchandise back |
| Return Condition | Merchandise should meet the applicable condition requirements |
| Refund Method | Generally returned to the original payment method |
| Tracking | Recommended for returned shipments |
| Products Covered | Bags, Bottoms, Tops |
18. Customer Responsibility
Customers are responsible for reviewing the return requirements and submitting return requests within the applicable 60-day period.
Customers should also package returned merchandise appropriately, provide accurate order information, follow the return instructions supplied by Velanapparel, and retain relevant shipment information until the return process has been completed.
Following these steps helps reduce avoidable delays and allows our team to process eligible returns more efficiently.
19. Our Return & Refund Commitment
Velanapparel aims to provide a return process that is clear, reasonable, and easy to understand. Customers have a 60-day return window for eligible merchandise, giving them time to evaluate their purchase and determine whether a return is appropriate.
Once an eligible return has been received and approved, we generally process the refund within 12 days. We also maintain a no-restocking-fee approach for approved eligible returns.
Because payment providers and financial institutions may have their own posting schedules, the time required for a processed refund to appear in an account can vary after we initiate the refund.
If you have any questions about whether an item qualifies for return, how to start a return, or the status of a refund, our customer support team is available to help.
20. Contact Us
If you need assistance with a return, refund, damaged item, incorrect product, or another order-related concern, please contact Velanapparel using the information below.
When contacting us, please include your order number and a brief description of the issue. If the matter concerns a damaged or incorrect item, additional photographs or information may be requested to help us review the situation.
For return and refund assistance, please contact support@velanapparel.com during our regular support hours.